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Artwork queries, order problems, or a job too big for the builder. Reach us however suits you — we answer during business hours.
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The five things people write in about most, and where to find the answer faster.
What file format do you need?
PNG with a genuine transparent background, at 300 dpi measured at final print size. The builder flags anything below that before you check out.
How much will my job cost?
Our full pricing is published, and the calculator on the pricing page works out cost per transfer from your artwork size and quantity. You do not need a quote from us.
Where is my order?
Standard production is 24 to 48 hours depending on volume. Order status and courier tracking sit in your account, and every dispatch triggers a notification email with the waybill.
My artwork was rejected. Why?
The two usual causes are resolution below 300 dpi at print size, and a file saved without a transparent background. Both get flagged at upload rather than after printing.
Something arrived damaged or wrong.
Email us your order number, a description of the issue and clear photographs promptly after delivery. If an order arrives damaged, is misprinted or contains the wrong items due to our error, we’ll arrange a replacement or reprint at our cost.
Still stuck
Send us a message.
We reply during business hours. If it is about a specific order, include the order number and we will get there faster.
